Warranty Information
Protect-A-Bed® created the first breathable and waterproof mattress protector nearly forty years ago and has been setting the standard ever since.
In the unlikely event that the product does not meet our high standards, Protect-A-Bed® will guarantee to the original purchaser to repair or replace the product against faulty workmanship for the guarantee period.
Individual guarantee periods will be stated on all product packaging. Guarantee periods start from the original date of purchase.
In order to make a claim on these guarantees, you must retain and present the original purchase receipt for validation.
Rights under New Zealand Consumer Law:
The benefits we offer under this guarantee as set out in this document are in addition to any other rights and remedies you may have under the law.
Our goods come with guarantees that cannot be excluded under New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Rights Under This Guarantee
Protect-A-Bed® provides the original purchaser a guarantee against faulty workmanship. The guarantee period for your product is stated on the product packaging. The guarantee periods start from the original date of purchase, if during this period a product defect caused by faulty workmanship or materials appears, Protect-A-Bed® will repair or replace your product within a reasonable time after receiving your valid guarantee claim.
Platinum Mattress Replacement Guarantee
If the Protector was purchased together with a new mattress for household use and both items are shown on the same sales receipt. Protect-A-Bed® will also guarantee the mattress (sleep surface only) remains stain fresh by providing a once only clean/sanitization and/or a repair/replacement within the warranty time period.
Should the mattress sleep surface stain while properly covered by the Protector, Protect-A-Bed® will have the protector and mattress inspected by a cleaning technician and if deemed to be the result of a faulty mattress protector due to workmanship or materials, will professionally clean and sanitise the mattress rendering any stains harmless or at Protect-A-Bed®’s discretion, replace the sleep surface or mattress at no cost to you the purchaser.
The mattress will need to have been covered by the Protector at the time the spillage occurred.
The mattress and Protector need to be purchased from a Protect-A-Bed® authorized retailer and have a manufacturer’s warranty on the mattress still in effect. The protector’s care conditions must have been met during the applicable period.
It is not recommended that latex or foam mattresses be cleaned as any steam or water will be absorbed into the mattress. In this situation only a sanitizing process will be undertaken by a cleaning technician.
Protect-A-Bed® nor its distributors or ‘on sellers’ do not make any express warranties or representations other than set out in this guarantee.
THIS MATTRESS AND PROTECTOR WARRANTY IS VOID IF ANY ATTEMPT IS MADE TO CLEAN THE MATTRESS OTHER THAN BY WIPING AWAY THE MATERIAL SOILING THE MATTRESS AND/OR CARE INSTRUCTIONS HAVE NOT BEEN MET including recommended washing with other linens at least once per month.
At selected retailers, the 10 Year Platinum Mattress Replacement Guarantee applies to:
- Super Absorbent Premium Cotton Terry Fitted Mattress Protectors
- Silky & Cool TENCEL® with Side Protection Fitted Mattress Protectors
- Silky & Cool TENCEL® Signature Series Fitted Mattress Protectors
- Everyday Protection Anti-Allergy Smooth Poly Allerzip® Fully Encased Mattress Protectors.
Terms and Conditions - 10 Year Guarantee Mattress Replacement
At selected retailers, the 5 Year Platinum Mattress Replacement Guarantee applies to:
- Super Soft Bamboo Jersey Fitted Mattress Protector
- Cumfysafe Tencel™ Mattress Protector
Terms and Conditions - 5 Year Guarantee Mattress Replacement
At selected retailers, the 3 Year Platinum Mattress Replacement Guarantee applies to:
- Cotton Terry Cot Mattress Protector - Sizes: Standard and Universal
- Bamboo Jersey Cot Mattress Protector - Sizes: Standard and Universal
Terms and Conditions - 3 Year Guarantee Mattress Replacement
Platinum Mattress Clean Guarantee
If the Protector was purchased together with a new mattress for household use and both items are shown on the same sales receipt. Sleep Corp will also guarantee the mattress (sleep surface only) remains stain fresh by providing a once only clean/sanitization within the warranty time period.
Should the mattress sleep surface stain while properly covered by the Protector, Sleep Corp will have the protector and mattress inspected by a cleaning technician and if deemed to be the result of a faulty mattress protector due to workmanship or materials, will professionally clean and sanitise the mattress rendering any stains harmless.
The mattress will need to have been covered by the Protector at the time the spillage occurred.
The mattress and Protector need to be purchased from a Sleep Corp authorized Protect-A-Bed retailer and have a manufacturer’s warranty on the mattress still in effect. The protector’s care conditions must have been met during the applicable period.
It is not recommended that latex or foam mattresses be cleaned as any steam or water will be absorbed into the mattress. In this situation only a sanitizing process will be undertaken by a cleaning technician.
Sleep Corp Pty Ltd nor its distributors or ‘on sellers’ do not make any express warranties or representations other than set out in this guarantee.
THIS MATTRESS AND PROTECTOR WARRANTY IS VOID IF ANY ATTEMPT IS MADE TO CLEAN THE MATTRESS OTHER THAN BY WIPING AWAY THE MATERIAL SOILING THE MATTRESS AND/OR CARE INSTRUCTIONS HAVE NOT BEEN MET including recommended washing with other linens at least once per month.
At selected retailers, the 5 Year Platinum Mattress Clean Guarantee applies to:
- Everyday Smooth Polyester Staynew® Fitted Mattress Protectors
- Absorbent Cotton Terry Staynew® Fitted Mattress Protectors
- Traditional Cotton Quilted Fitted Mattress Protectors
Terms and Conditions - 5 Year Guarantee Mattress Clean
How to Make a Claim
To register a claim you must:
- Contact Sleep Corp Australia Pty Ltd on 0800 722 000 within three (3) days of the incident.
- The operator will require information as to the cause of the stain, and may require the mattress protector and documentation be returned to the store representative for inspection and validation. (The original receipt for protector and/or mattress must be attained, and provided, to validate your guarantee.
- Sleep Corp Australia Pty Ltd will arrange for the mattress to be cleaned by a cleaning professional of their choice, at no cost to you.
- The guarantee ceases immediately is the protector has not been used to protect the mattress.
- To the extent permitted by law, these guarantees replace all other guarantees expressed or implied. Sleep Corp Australia Pty Ltd shall not be liable for any consequential or indirect damage of any kind.
This guarantee is exclusively provided by Sleep Corp Australia Pty Ltd on behalf of it’s distributors.